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UBS, Switzerland’s largest bank, is under fire after a series of operational mishaps and customer service failures. From double-billing credit cards to security lapses, the bank’s reputation for reliability is being questioned.
- UBS double-billed numerous customers for their credit card statements, adding to a growing list of operational errors.
- The bank faces a critical test as it prepares to migrate Credit Suisse customers to its systems, a process fraught with potential risks.
- Customer complaints, including account closures and security lapses, are undermining UBS's reputation for reliability.
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